FAQ

Services

Do I need to prepare for my facial appointment?

It’s helpful to arrive with a clean face, free of makeup. I also recommend avoiding any harsh exfoliation or treatments 24-48 hours before your appointment to ensure your skin is ready for the best results.

How often should I get facials?

The frequency of facials depends on your skin type and goals. For most clients, a facial every 4-6 weeks is recommended to maintain healthy skin and support any long-term treatment plans.

Will I always have a consultation before my treatment?

Yes! Every service will always begin with a consultation to discuss your skin concerns and goals. I’ll ensure that the treatment is customized to address your needs that day and help you achieve the best results.

How can I maintain the results of my facial?

To maintain the results of your facial, follow the aftercare instructions provided, and be consistent with your at-home skincare routine and lifestyle adjustments. I’ll recommend products and steps tailored to your skin’s needs to keep your skin healthy and glowing between appointments.

What should I expect after my facial treatment?

After your facial, your skin may feel refreshed and glowing, but depending on the treatment, there may be some temporary redness or mild sensitivity. I’ll provide aftercare instructions to ensure your skin continues to improve and heal.

Be Open to New Ideas and Understand That Results Take Time:

Treating skin conditions takes time. Be open to following the aftercare protocols and any recommended changes to your routine. If you don’t follow the instructions, you’ll only see the results that reflect the effort you put into your skincare routine.

Product Orders

How long does shipping take?

Orders are typically processed within 2 business days and shipped via [USPS]. Delivery times vary based on location but usually take 3 business days.

Do you offer local pickup?

Yes! Local pickup is available at 1190 Homestead Road Santa Clara, CA 95050. You’ll receive a notification when your order is ready for pickup.

What is your return/exchange policy?

Due to the nature of skincare products, all sales are final. However, if your order arrives damaged or incorrect, please contact me within [7] days for assistance.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details.

What if I have a reaction to a product?

If you experience any irritation, please reach out to me immediately so we can troubleshoot and find a solution that works best for your skin. A real irritation is characterized by visible redness, swelling, itching, burning, dryness, or a rash, and may indicate an allergic reaction or sensitivity to certain ingredients.

Do you offer product recommendations?

Absolutely! If you need help choosing the right products for your skin, feel free to reach out or book a consultation.